CX AI Implementation Services
We help you implement CX AI solutions that actually work—without vendor lock-in, unrealistic expectations, or pilot purgatory.
Customer Support AI
The Failure Mode
You deployed a chatbot. Deflection rate is 12%. Agents ignore its suggestions. Your vendor says "it needs more training data"—but you've been feeding it transcripts for six months.
What We Do
- Audit existing support data to identify highest-ROI automation targets
- Design AI-human handoff flows that agents actually trust
- Architect knowledge systems that stay current without manual curation
- Build measurement frameworks that track real efficiency, not vanity deflection rates
Sample Deliverables
- Support AI Readiness Audit (data quality, use case viability, integration points)
- Agent Augmentation Architecture (suggestions, auto-responses, smart routing)
- Knowledge Graph Design & Implementation Plan
- Performance Dashboard (handle time, resolution rate, agent adoption)
Sample Outcome
"Reduced agent handle time 28% without changing the platform" — Mid-market SaaS
Is This You?
You have support transcripts. You have measurable efficiency goals. You're willing to change processes, not just deploy tech. If you're looking for a plug-and-play chatbot, we're not the right fit.
VoC & Intelligence
The Failure Mode
You have 500K support tickets, 10K survey responses, and 50 hours of recorded calls per day. Your "insights" are manual theme tagging that's three months old and never actionable.
What We Do
- Build automated insight pipelines that surface patterns in real-time
- Design feedback loops that route insights to teams who can act on them
- Architect unified VoC systems that connect surveys, tickets, calls, and social
- Create executive dashboards that track what matters (not NPS theater)
Sample Deliverables
- VoC Data Unification Plan (schema, ETL, governance)
- AI-Powered Theme Detection Engine
- Insight-to-Action Workflow Design
- Executive Intelligence Dashboard
Sample Outcome
"Identified $2.3M in revenue leakage from broken journeys" — Enterprise Financial Services
Is This You?
You have unstructured feedback at scale. You want insights that drive decisions, not reports that sit in Slack. You're willing to change how teams consume insights. If you want a sentiment analysis dashboard, hire a BI team.
Personalization & Orchestration
The Failure Mode
You send the same email to everyone. Your "personalization" is [FIRST_NAME] merge tags. You have customer data, but it's locked in six systems and no one knows how to query it.
What We Do
- Design real-time decisioning engines that route customers to the right experience
- Build unified customer profiles that actually get used (not CDP shelfware)
- Architect cross-channel orchestration that feels consistent, not creepy
- Implement AI-driven next-best-action systems tied to business outcomes
Sample Deliverables
- Customer Data Platform Strategy & Vendor Selection
- Real-Time Decisioning Architecture
- Personalization Playbook (use cases, triggers, content strategy)
- Cross-Channel Orchestration Design
Sample Outcome
"Increased conversion 34% with AI-driven offer timing" — Mid-market E-commerce
Is This You?
You have customer data spread across systems. You want to move beyond batch-and-blast. You're willing to invest in data infrastructure. If you want an email tool, use Mailchimp.
Strategy & Integration
The Failure Mode
You're on your third failed RFP. Every vendor claims they do everything. Your team is split between build vs. buy. Your exec sponsor wants answers, not another bake-off.
What We Do
- Run diagnostic assessments that tell you where to start (not where vendors want you to start)
- Navigate vendor selection with a sharp lens—we've seen the demos, we know what actually ships
- Design integration architectures that don't create technical debt disasters
- Build phased implementation roadmaps that deliver value in 90 days, not 18 months
Sample Deliverables
- CX AI Readiness Assessment & Roadmap
- Vendor Landscape Analysis & Recommendation (category, not product)
- Integration Architecture Design
- 90-Day Implementation Plan with Clear Success Criteria
Sample Outcome
"Went from 3 failed RFPs to production in 90 days" — Enterprise Healthcare
Is This You?
You're ready to invest but don't know where to start. You're drowning in vendor demos. You want someone who's done this before and won't upsell you on their preferred vendor. If you've already picked a platform, hire their services team.